Delivery

We know you can't wait to receive your favorite products, so we do our best to ensure every order is delivered quickly, safely, and on time.

Shipping Time

All orders are processed and shipped within 1-2 business days after payment is confirmed.

Business days are Monday through Friday (excluding weekends and statutory holidays).

During periods of high order volume (such as major sales or holidays), processing times may be slightly longer, and we will notify you promptly by email.

Shipping Methods and Estimated Delivery Times

We offer the following shipping methods for you to choose from:

Standard Shipping: Estimated delivery time is 7-14 business days (depending on the destination and customs clearance efficiency).

Expedited Shipping: Estimated delivery time is 3-5 business days.

If you require expedited shipping, please contact us in advance at contact@ingeniary.com. We will confirm availability and provide you with shipping rates.

Free Standard Shipping

We offer free standard shipping to all customers, with no additional shipping charges.

If you prefer to receive your order faster, you can request expedited shipping via email and pay the applicable shipping fee.

Tracking and Notifications

Once your package is shipped, we'll send you a shipping confirmation email with the tracking number and a tracking link.

You can use this tracking number to track your package online at any time for real-time delivery progress.

If your order is delayed due to weather, traffic, customs, or other reasons, we will contact you proactively to provide a possible solution.

Duties and Taxes

For international orders, local customs may impose duties, import taxes, or other additional fees.

These charges are your responsibility and are determined by the customs regulations of the destination country/region; we cannot estimate them in advance.

To avoid unnecessary delays, please investigate your local customs policies before placing your order.

Address and Delivery

Please carefully confirm the accuracy of the delivery address, recipient's name, and contact number when placing your order.

If a package is returned due to an incorrect address, absence, or refusal of delivery, we will contact you to reschedule the shipment, but you will be responsible for the secondary shipping costs.

It is recommended that you keep your phone available during the estimated delivery date so that the courier can contact you.

Special Notes

During major holidays or peak sales periods, shipping times may be extended.

Force majeure (such as severe weather, natural disasters, epidemics, strikes, etc.) may cause shipping delays, and we will promptly address the situation.

If you have not received your package after the estimated delivery time, please contact us at contact@ingeniary.com and we will promptly investigate and address the situation.