Accessibility

We are committed to making our website accessible and usable for as many users as possible—including those using screen readers, magnification, keyboard navigation, and other assistive technologies. This accessibility statement describes our goals, the standards we use, the accessibility features we currently implement, known limitations, and how to provide feedback or request alternative formats.

Our Commitment

Ingeniary is committed to incorporating accessibility considerations into our product design, website development, and content distribution, striving to ensure that all users have equal access to oral care product information and support. We apply human-centered design principles to accessibility and continuously improve the user experience.

Reference Standards and Scope

We use internationally recognized accessibility standards (such as WCAG 2.1 Level AA guidelines) as a baseline for design and evaluation.

This statement applies to the content and functionality provided on our website (such as page text, image captions, product detail pages, checkout processes, and customer service channels). Some third-party content or embedded modules may be controlled by third-party providers, and their accessibility is the responsibility of those third parties.

Known Limitations and Alternatives

While we strive to adhere to standards, there may be situations where we cannot fully address all accessibility scenarios. For example:

Accessibility support may be limited for certain third-party plugins, payment pages, or embedded content.

Some high-definition images or dynamic interactions may lack comprehensive alternative text or long descriptions.

In rare cases, dynamic page updates may not be sufficiently responsive to some screen readers.

If you encounter accessibility issues while using our website, we welcome your feedback and will do our best to provide us with available alternatives.

Browser and Accessibility Tool Compatibility Recommendations

For a better experience, we recommend using mainstream browsers and known compatible accessibility tools. If you encounter issues with a specific browser or device, please include the browser version, device type, and assistive technology you are using in your feedback so we can assist with verification and improvement.

How to Report Accessibility Issues

If you encounter any accessibility issues or require content in an alternative readable format, please contact us using one of the following methods. Please include as much information as possible to expedite our assistance:

• URL you visited (or order/product number, if relevant to a purchase);
• Brief description of the accessibility issue you encountered or the type of alternative format you requested;
• Device, operating system, browser, and assistive technology you use (e.g., screen reader name and version).

Email: contact@ingeniary.com